Multi-source knowledge ingestion
Collect email, documents, spreadsheets, website pages, and operational knowledge in one customer workspace.
AI knowledge and automation platformOne AI knowledge hub. Every customer channel.
Portal AI helps customers collect emails, documents, spreadsheets, websites, and operational knowledge into one controlled workspace, then connect that knowledge to customer-facing channels.
Featured strengths
- Centralized AI knowledge
- Documents, APIs, Email, websites, and operational data as sources
- Connected to Email, WhatsApp, Telegram, voice, and more
- Easy to configure and use
- Customer-level visibility and source control
Connected capabilities
Explore the product areas that support one connected operating flow.
AI Knowledge
Knowledge foundation
Website and document processing
Collect content from uploaded files and website pages, prepare it for AI retrieval, and keep the original source context available for review.
API and external tools
Connect approved APIs and business tools so the assistant can retrieve live information or perform controlled actions when a conversation requires it.
Omnichannel automation
Email AI
Connect business mailboxes, process incoming messages, use the knowledge base to prepare relevant responses, and keep processing activity visible to the team.
WhatsApp AI
Connect WhatsApp accounts for automated, knowledge-grounded conversations with session history, escalation controls, and operational logs.
Voice and additional channels
Extend the same governed knowledge to voice assistants, Telegram, and other supported channels without rebuilding the knowledge base for each one.
AI control and insight
Configurable AI skills
Define assistant instructions, reusable skills, agent templates, integrations, and tool behavior around the workflows your business needs.
Playground and continuous improvement
Test responses against your sources, refine assistant behavior, and improve coverage before expanding automation to more customers or channels.
Analytics and cost visibility
Track ingestion, completions, transcripts, channel activity, AI insights, usage trends, and cost breakdowns from a unified dashboard.
Operations and governance
Multi-tenant administration
Separate organizations, users, subscriptions, modules, configurations, and knowledge while managing the platform from one controlled environment.
Logs, notifications, and audit trail
Review completion, transcript, context-data, WhatsApp, and processing logs with notifications and audit visibility for day-to-day control.
Implementation path
From scattered information to connected AI support
Portal AI is introduced around your real knowledge, channels, and operating rules, not a generic chatbot script.
Unify your knowledge
Select the documents, websites, email content, APIs, and operational data that should become trusted AI sources.
Organize customer sources
Create customer separation, categories, permission rules, and source-review flows.
Connect customer channels
Activate Email, WhatsApp, voice, Telegram, or other required channels against the same controlled knowledge base.
Monitor and improve
Use logs, transcripts, AI insights, usage trends, and cost analytics to improve quality and expand automation safely.
Built for every team around the customer
Customer service
Give customers faster, consistent answers across the channels they already use.
Operations
Connect AI conversations with approved processes, APIs, and live operational information.
Knowledge owners
Maintain trusted sources and improve answer coverage without duplicating content per channel.
Management and IT
Control access, integrations, tenant settings, activity, usage, and costs from one platform.
Control without slowing down adoption
Customer separation
Keep each customer's knowledge and operating context separated inside its own workspace.
Role and module access
Control which users can manage knowledge, channels, integrations, billing, configuration, and reporting.
Traceable activity
Use detailed logs, notifications, and audit records to understand how sources and AI interactions are being used.
Expandable architecture
Start with the channels and workflows that matter now, then add more knowledge sources, integrations, and automation as requirements grow.
Service gallery
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